Shipping policy

Orders are shipped within 1 to 2 days. The delivery times below apply from the date of shipment.

MAINLAND FRANCE

Colissimo, 48 to 72 hours

• Orders from €0 to €149.99: €6.90 incl. VAT

• Orders of €150 and over: free shipping

DHL Express, 24 to 48 hours

• Orders from €0 to €149.99: €10.90 incl. VAT

• Orders from €150 to €249.99: €7.90 incl. VAT

• Orders of €250 and over: free shipping

Orders of €250 and over are shipped exclusively with DHL Express.

EUROPE

Shipped via Colissimo or DHL Express, with signature on delivery. Delivery time: 4 to 8 business days.

• Orders from €0 to €299.99: €10.90 incl. VAT

• Orders of €300 and over: free shipping

INTERNATIONAL

Shipped via Colissimo or DHL Express, with signature on delivery. Average delivery time: 4 to 8 business days, depending on the destination.
Free shipping on orders of €350 and over. Below this amount, shipping costs are calculated at checkout based on the destination country.

In all cases, your order will be delivered no later than 30 days after it has been confirmed.

IMPORTANT INFORMATION

• No changes to an order (address, product, shipping method) can be made once payment has been confirmed. Please check your details before confirming.

• Deliveries may take place at any time of day, between 8 am and 6 pm, with no guaranteed time slot.

• If the tracking shows that your parcel has been delivered but you have not received it, please email us promptly at hey@sunsociety.fr: we will open an investigation with the carrier.

• Sun Society cannot be held responsible for any loss or theft resulting from an instruction given by the customer (for example: “leave at the door”).

• During busy periods (end-of-year holidays, special sales), delivery times may be longer.

• In the event of force majeure (bad weather, strikes, blockades), delays or temporary suspensions may occur.