FAQ

We ship within 1 to 2 days. As soon as your order ships, you will receive an email with a tracking link. 
You can also track your order from the track your order page.

In France, shipping is free from €150 (48 to 72 hours). It is free from €300 in Europe and from €350 internationally. 
All the information is available here

Unfortunately not: once an order has been paid, it can no longer be changed. Please check your details carefully before confirming.

Contact us via our form with your order number, and we will open an investigation with the carrier.

Please contact us as soon as possible via our contact form. 

You have 14 days after delivery to submit your request, then 14 days to send your jewelry back to us. 
For more information, see our returns and exchanges policy. 

One exchange per order is free.

For returns from France and Europe (excluding Switzerland), the return label costs €8.90, deducted from your refund. 

For more information, see our returns and exchanges policy. 

It’s very simple: go to our returns platform with your order number and email address. 

Jewelry must be new, unworn and in its original packaging.

Within 7 days at most after we receive your return, to your original payment method.

You can change the size or finish free of charge, once per order. We send your new piece as soon as we receive your parcel.

Yes, under the same conditions.

Yes, if they are new and have never been worn. 

For hygiene reasons, we do not accept returns of worn earrings.

Write to us via the contact form with your order number and a few photos. We will find a solution together. 

Our size guide walks you through it step by step. 

If in doubt, feel free to contact us via this form. 

Size exchanges are free.

On each product page, photos and videos of the pieces being worn help you picture them better; if in doubt, contact us via this form. 

Solid 925 sterling silver, 18-carat 3-micron gold plating, palladium or ruthenium.

It is a 3-micron-thick layer of 18-carat gold applied over solid 925 sterling silver. It is a guarantee of durability.

Yes, it is nickel- and cadmium-free.

It is designed and finished in Paris, using recycled gold. For more information, see our About page.

Some pieces are, with 5A cubic zirconia. Others come without stones, such as the No Stone collection.

Yes, water does not damage it. Rinse your pieces after the sea or the pool, and avoid perfume and creams.  

Be careful with ear cuffs, which can be lost more easily in water.  

For more tips, see our care guide.

A soft cloth is usually all you need. All our tips are in our care guide.

No, they are worn without a piercing. 

Take them off before sleeping or showering so you don’t lose them.

Yes. For more comfort, we recommend choosing alpa backs; butterfly backs are better suited if you like to change your ear stack often.

So you can build your ear stack freely. You can also choose the pair directly on the product page.

Yes, an e-gift card valid for one year, which can be used over several purchases. 

Voir la E-GIFT CARD

Looking for ideas? Browse our gift guide 

Yes, every order is delivered with a gift box and a pouch.  

Buying a gift? An extra gift box is available; you can add it directly before checking out. 

We do not offer engraving, but our Initials come in every letter from A to Z.

See the INITIALS rings and charms

It couldn’t be easier: just fill in the contact form. We reply Monday to Friday, from 10 am to 6 pm. We will be happy to help.