Refund policy
You have 14 days from the date of receipt to change your mind and request a refund or an exchange, subject to the following conditions:
EXCHANGES
You can exchange an item free of charge for a different size or finish.
- Each order can be exchanged once, free of charge.
- Any further exchange will incur fees.
- The request must be made within 14 days of the date you received your order.
- Jewelry must be new, unworn and in its original condition and packaging. Jewelry showing signs of wear will not be accepted.
Earrings: for hygiene reasons, any jewelry that has been worn will automatically be sent back.
To request an exchange:
- Go to https://sunsociety.returnscenter.com/
- Enter your order number and email address to get started
- Select the items concerned, then the size or finish you would like. Choose the “Exchange” option.
You have 14 days to ship your jewelry. Please note: the shipping date is what counts. We will systematically refuse any parcel shipped more than 14 days after the date of the return request.
- As soon as we receive your parcel, we will send you your jewelry in the right size or finish.
For any specific request, contact our customer service.
RETURNS AND REFUNDS
For a full or partial return of an order:
France and Europe (excluding Switzerland): our team will send you a return label, and its cost of €8.90 will be deducted from your refund.
Switzerland and international: you will need to ship your return at your own expense to the following address: Sun Society – 87 rue de Rome 75017, Paris – FRANCE
- All returned products must be new, unused and in their original condition and packaging at the time of return. Products showing signs of wear will not be refunded.
Earrings: for hygiene reasons, any jewelry that has been worn / tried on will automatically be sent back.
- Return costs are borne exclusively by the customer.
- If one of your pieces of jewelry was part of a bundle promotion (e.g. buy 3 pieces, get 1 free), the entire bundle must be returned in order to receive a full refund.
- We will also not accept any returned parcel that does not include information allowing us to identify the sender (last name, first name, address, order number).
- For any return or exchange made outside our platform, Sun Society cannot guarantee that the products will be received.
- We only replace an item if it is defective or damaged.
To request a return:
- Go to https://sunsociety.returnscenter.com/
- Enter your order number and email address to get started
- Follow the instructions and select the items you wish to return.
- Once your request has been approved, you will receive a confirmation email and an email containing a return label.
You have 14 days to ship your jewelry. Please note: the shipping date is what counts. We will systematically refuse any parcel shipped more than 14 days after the date of the return request.
- Your refund will be issued within a maximum of 7 days of receiving your return. It will be made using the payment method you used.
Please note: if your return is approved, please ship your jewelry within the time limit so that we can process the refund within 7 days of receiving the parcel. If we do not hear from you after this time limit, your return will be automatically cancelled.
DEFECTIVE OR DAMAGED ITEMS
Our warranty lasts 30 days. If a product you purchased is defective, please contact us within 7 days of the delivery date. If 30 days have passed since your purchase date, we unfortunately cannot offer you a refund or an exchange.
We accept no liability for any loss suffered by the customer. We do not issue any refund or credit if a piece of jewelry is lost in the customer's daily life.
Our jewelry is precious, and therefore fragile. We recommend keeping it in your ears as much as possible. We accept no liability for any breakage. We do not issue any refund or credit if the jewelry breaks more than 30 days after the date of purchase.
SHIPPING
- If you have not received your parcel after 30 days and your tracking shows that it has still not been delivered, we will refund your order. Please contact our customer service at hey@sunsociety.fr
- If you chose delivery without signature, we accept no responsibility for parcels that the carrier has reported as delivered. We do not issue any refund or credit for parcels whose delivery has been confirmed by the carrier.
